Facilities Services

The Facilities Operations Customer Service Center oversees Rensselaer properties through a cloud-based centralized service center, and addresses customer requests specific to maintenance and repairs, as well as condition complaints. In addition to creating work orders and dispatching repair service, the FIXX team is also responsible for customer follow-up and communication, including procedures for submitting emergency facility reports/requests, and regular facility work orders.

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Document Last Reviewed/Updated
Portfolio: Administration
Responsible Office: Facilities Operations Ccustomer Service Center
Contact Information: FIXX
Service Building
Peoples Avenue Complex H
110 8th Street
Troy, NY 12180
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